Automated Emails : am I really expired?
The Center for Photographic Art uses an automated process to notify our members of their account status.
The “executive summary” is this: if you recently renewed, and still got an “expired” email, the automated system may have queued up that email some time ago, and your recent renewal failed to remove it from the queue. This often happens if you switched from a manual to automatic renewal: the old “manual” subscription was still in the queue. We apologize, and you can ignore that email.
If you care to contact us, we will examine the pending emails and make sure any faulty ones addressed to you are removed, so that it won’t happen again.
If you are a sustaining member and paid with a credit card, you should not have received an “expired” email. Please contact the office or the webmaster, and we will take care of this error. If you paid by check, then you must renew manually.
Automatically renewing sustaining members will get a reminder notice a week before the card is charged, and a thank you notice once this year’s renewal is complete. You do not need to do anything, nor to contact us: the process is automatic.
Memberships paid for by check, or manually entered into our system are not sustaining, and have an expiration date, a year after the date you joined.
These members will get an advance notice, and another one on the day your membership actually expires.The system also sends our subsequent reminders if you do not renew, the last one of which comes 5 weeks after expiration. Please wait until your membership has actually expired before renewing, and then follow the renewal instructions on the website, found in the FAQs.
Please do not join again! Following these renewal instructions is important because if you just join again, you will end up with two memberships, one current and one expired… and the expired one will keep annoying you with reminders.
Thank you for your continuing support of The Center for Photographic Art !