Frequently Asked Membership Questions (FAQ)2020-06-16T12:55:42-07:00

Member’s Frequently Asked Questions

Members are in control of their own account. You may change your payment information or cancel your membership, among other things.

To do anything with your account, you must first log in.

How do I log in or out?2020-06-16T14:10:14-07:00

Click on the “MEMBERS” menu, and look at the very first item in the drop-down list. It will tell you if you are already logged in, or suggest that you “Click to Log in”.

If you “click to log in” you’ll be asked for your login user name or email, (the one that you used when you joined) along with your password.

If you have forgotten your password, click the “password Reset” button, and provide your email address. An email will be sent, which includes a link to reset your password.

Log out, or visit your account:

If you see
“Welcome (your name)”
Dashboard
Profile
Logout

then you are already logged in. Just click the “Logout” word to log out.

Note that you MUST be logged in to get your member discounts and to see some pages.

Click “Dashboard” link to access all your account information. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

(The image below is not “live” – it is just a screenshot to show you what to look for. Clicking on it won’t do anything.)

How do I access my account?2020-06-16T14:11:17-07:00

All member information is under the “Members” menu item.

To access your account, choose “My Account” from the home menu. If you are not logged in, you will be asked for your name (or email) and password associated with your account. (See the first FAQ, above.)

Click “Dashboard” link to access all your account information. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

(The image below is not “live” – it is just a screenshot to show you what to look for. Clicking on it won’t do anything.)

How can I tell if I am logged in?2020-06-16T14:12:34-07:00

Pretty simple: click on the “Members” menu, and look at the first item. If you are already logged in, the first item will say “Click to log out”.

If you are not logged in, the first item will say “Click to log in” and it will take you to the login page.

If you have forgotten your password, just click on the big green “Password Reset” button.

(These images are not “live” – they are just a screenshot to show you what to look for. Clicking on it won’t do anything.)

How do I change/create/find my password?2020-06-16T12:33:39-07:00

If you know your current password, and want to change it, just log into “My Account” and click on “Account details” and fill in your previous and your new password.

If you have lost or cannot remember your password, go ahead and try to log into “My Account”  and on the log-in screen, look for “Password Reset”  Click on that button, and enter your email address. It MUST be the same email address you used when you signed up.*

You will be emailed a special link that will allow you to put in a new password. Please record it somewhere.

The system will hint that 12 characters is best, but anything that rises above “Weak” to “Medium” or higher will do, regardless of the number of characters. It is possible to have a medium strength password of 8 characters or less.

Because web-browsers can remember your password for you, or you can use a password manager, there is no need to memorize your password, and you can make it as strong as you like. We recommend password managers not just for the CPA, but for your own safety, because they allow you to easily have different passwords for each account (like your bank, credit card company, CPA and so on) and they will automatically insert them for you. No need to remember anything! Two excellent choices for Mac or PC are  1Password or LastPass.

Finally, “Can’t I have my old password back?” Nope – it would not be much of a secret password if we had it, would it? We do not know your password and we cannot get it. You’ll have come up with a new one. This is for your security.

*(If you cannot remember your email address, you’ll have to contact the office for help.)

I can’t remember my password and don’t like logging in and out.2020-06-16T11:29:23-07:00

Generally speaking, most web browsers will remember your password for you. Also, there is “LastPass”, which is a free service online at https://lastpass.com, which will securely remember all your passwords for you. Another solution is 1Password, although that is a paid solution.

With any of these, you do not need to remember your password: the product will fill in your password for you.

After you have logged in, and unless you explicitly log out, your web-browser will likely remember that you are logged in, and you need do nothing more than simply visit the site, and your browser will remember the state. (This is a function of your own browser settings on your computer or phone, and is nothing over which we have any control.)

It is safe to simply stay logged in. There is no need to explicitly log out. That way, the next time you visit, you’ll already be logged in.

I cannot log in because my email address is not recognized.2020-06-16T11:29:32-07:00

Why isn’t my email address recognized?

The most likely reason is that the address you entered is not the one we have on file for you. If necessary, please email us, and we’ll look it up for you.

How do I change my payment card (and/or renew my membership?)2020-06-16T14:13:56-07:00

In your account dashboard:

First, add the new card. To add a new payment method, choose “Payment Methods” from the menu in the left-hand column, and click on “Add payment method.” If you want to use it as the default payment method, check mark the box on the page.

Then to renew, select “Subscriptions” from the column on the left. (If you have more than one subscription, choose the one you want to renew, and click on “View >”

In the resulting screen, you’ll see the subscription information, and about 4 lines down “Actions” you can take on the account. Check to make sure the Payment is set to your chosen card. If not, click on “Change Payment” in the Actions block.

Next, click on “Renew Now” and you’ll be taken to the checkout page. Just click on place order.

Notice that you can upgrade your membership from this page, too.

NOTE: If your membership has already expired, then when you click on “Renew Now” (which may also say “Re-subscribe”) you’ll be taken to the membership page. Select the membership level you’d like, and follow the on-screen instructions.

(The image below is not “live” – it is just a screenshot to show you what to look for. Clicking on it won’t do anything.)

Can I change my account to a different level?2020-06-16T14:14:37-07:00

Yes, indeed. You can change your account, upgrade or downgrade, and you will be credited with the amount you have already paid.

It is important that you follow each of these steps exactly, or you will not be credited with the pro-rated amount you have already paid.

Here are the steps you need to follow:

  1. Log into your account using “My Account” from the “Members” menu
    2. Click on “Subscriptions”.
    3. Next to your subscription listing, at the right hand edge, click on “View”
    4. Scroll down to “Subscription Totals”
    5. Click “Upgrade or downgrade” next to your subscription name.

That takes you to the regular signup page, however, when you select your new membership level, and click on “Continue”,  the payment due will be adjusted to reflect a deduction of the amount you have already paid. The amount you are pay now will appear as a “sign up fee” and will also appear in the “total” column. That will be followed by the full amount you will be charged next year, when renewal time comes around.

(The image below is not “live” – it is just a screenshot to show you what to look for. Clicking on it won’t do anything.)

So, what are the details of upgrading my account?

Pretty much like you’d expect. Let’s say you’ve got a Senior membership, at $40 yer year, and three months have gone by since you purchased it. That would mean that we owe you for the remaining nine months, or $30 total.

That $30 will be credited toward your new membership level.

Suppose you decided to upgrade to a Member Photographer level, which is $150 per year. Your new Member Photographer membership will begin now, and run for one year, until this date next year. But we owe you $30, so your card will only be charged $120. (Next year, when your membership expires, your card will be charged the full $150, of course.)

Here’s a caveat however: the will all happen automatically only if  you signed up for your current (Senior) membership directly on our new site. Since the site memberships came on line June 20, 2017, if you were a member before that, the site cannot know about your credit card, and so we cannot apply an automatic prorated credit.

In that case, you will end up being charged the full $150, and we will have to manually refund the appropriate amount. The good thing is that if you sign up through our system now, then everything is updated and automated: no more hoops to jump thru!

If it is the case that you’re upgrading your membership and you still have some time left on your previous one, go ahead and make the full purchase, and then call the office, or email us, and we will credit your card. Once you’re “in the system” you can upgrade and downgrade without any such issues.

What is a sustaining membership?2020-06-16T11:31:17-07:00

Sustaining memberships are just like your membership with Public Television or NPR: they automatically renew each year. No more accidentally lapsed memberships; no more logging in to renew*; no more missed reminders. As a friendly memory jog, you will receive an email a month before the automatic renewal, but these are just courtesy notifications, and do not require you to do anything. (On the other hand, if you disagree with the sustaining arrangement, then just simply wait for the reminder email, and log in to your account and cancel it at that time.) If you wish to renew, all you have to do is nothing;  simply ignore the reminder email, and your renewal will be processed automatically.

For your security, we do not keep your credit card number on file, and that’s why for all the previous years, you had to remember to renew manually. And since we didn’t keep it, we cannot set up an automatic renewal until you provide it again, in the first order you place on our new online system. (That tells the card processor that you have a sustaining membership.)

So, if you have not renewed using our website, then when your membership comes around the next time (and only the next time) we will send out the usual reminder email, and ask you to log in and renew. From then on, everything will be automatic.

(You may disable auto-renewal. See the FAQ for more information.)

How do I get my discounts?2020-06-16T11:31:43-07:00

Generally speaking, discounts are applied automatically if you are logged in. In fact, you must be logged in to see and get member discounts. Automatic discounts appear on the page, showing both the non-member price (with a line through it) and your member’s discounted price. Other  than logging in, there is nothing special you need to do. The discount will be applied during checkout.

Sometimes, the discount is in the form of a coupon or code. In that case, you’ll find that listed as a separate entry in the “Members-only” menu (the one you used to get here.) Note: you must be logged in to access that as well.

I got a notice my membership expired. How do I renew?2020-06-16T14:15:34-07:00

THANK YOU for being a supporting member of the Center for Photographic Art !

First: there are two kinds of emails:  one is “expired” (or  “about to expire”) and the other is just a courtesy reminder that your sustaining membership will be automatically charged in a week or so. If you are a sustaining member, you do not need to do anything; it’s all automatic, and you can stop reading here, with our thanks.

If, on the other hand, you are on a year-to-year  membership, and did get an actual “expired” email, you need to be logged in to renew your account.

To renew do this:

Log into “My Account”, which you will find under the “Members” menu.
Enter your “Dashboard” and click on “Subscriptions” on the left-hand side.
The fifth item down on the right is “Actions” where you can a) cancel;   b) change your payment method;   and c) Renew Now

Click on “Renew Now” and you’ll be taken to the checkout page. Just click on place order. ( If  you are a Member Photographer, please be sure you are renewing as a “member photographer”. If you renew at a different level,  your member photographer’s listing will be removed! )

NOTE: If your membership has already expired, then when you click on “Renew Now” (which may also say “Re-subscribe”) and you’ll be taken to the membership page. Select the membership level you’d like, and follow the on-screen instructions.

(The image below is not “live” – it is just a screenshot to show you what to look for. Clicking on it won’t do anything.)

I got an “expired” notice, but I’m sure I’m not expired !2020-06-16T11:31:59-07:00

Automated Emails : am I really expired?

The Center for Photographic Art uses an automated process to notify our members of their account status.

The “executive summary” is this: if you recently renewed, and still got an “expired” email, the automated system may have queued up that email some time ago, and your recent renewal failed to remove it from the queue. This often happens if you switched from a manul to automatic renewal: the old “manual” subscription was still in the queue. We apologize, and you can ignore that email.

If you care to contact us, we will examine the pending emails and make sure any faulty ones addressed to you are removed, so that it won’t happen again.

If you are a sustaining member and paid with a credit card, you should not have received an “expired” email. Please contact the office or the webmaster, and we will take care of this error. If you paid by check, then you must renew manually.

Automatically renewing sustaining members will get a reminder notice a week before the card is charged, and a thank you notice once this year’s renewal is complete. You do not need to do anything, nor to contact us:  the process is automatic.

Memberships paid for by check, or manually entered into our system are not sustaining, and have an expiration date, a year after the date you joined.

These members will get an advance notice, and another one on the day your membership actually expires.The system also sends our subsequent reminders if you do not renew, the last one of which comes 5 weeks after expiration. Please wait until your membership has actually expired before renewing, and then follow the renewal instructions on the website, found in the FAQs.

Please do not join again! Following these renewal instructions is important because if you just join again, you will end up with two memberships, one current and one expired… and the expired one will keep annoying you with reminders.

Thank you for your continuing support of The Center for Photographic Art !

Is my credit card transaction safe?2020-06-16T11:32:14-07:00

Yes, your use of a credit card is safe.

We do not store credit card numbers. This is in conformance with international regulations, and for your safety.

If  not, then how do automatic renewals work?

You credit card number is held by the card processor, who obviously has to know it. When an automatic renewal comes around, our system sends a special token to the card processor, who implements the transaction.

In short, your card is safe with us because we don’t have it in the first place!

How do I turn on/off automatic renewal?2020-06-16T14:17:58-07:00

To enable or disable automatic renewal with your card:

  1. visit your account dashboard
  2. click on “subscriptions”
  3. click on “view” at the right edge of your chosen subscription

In the following page, scroll down to “Auto renew” and toggle it to your choice.

(The image below is not “live” – it is just a screenshot to show you what to look for. Clicking on it won’t do anything.)

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